FAQ
FAQ
ORDERS
WILL I BE CHARGED FOR SHIPPING?
We currently have free shipping for all orders above Rs 950
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped typically in 24 hours. You should receive your order within 2 - 6 working days depending on which part of India you are ordering from. Please note we don't dispatch on weekends.
WHAT HAPPENS ONCE I PLACE MY ORDER
Once an order has been placed we aim to process it within 24 hours. This ensures you get the freshest nut butter. As soon as your order is shipped out, an email with shipping details will be sitting in your inbox. We endeavour to deliver all orders within 7 days of receipt of the order. There may however, be anomalies in delivery times but we will endeavour to keep these to a minimum. Don’t worry, our aim is to get your parcel to you in the shortest possible time.
I HAVE A QUESTION ABOUT MY ORDER. HELP!
Please Whatsapp us at 9008059750
Keep your order number handy so that way we can help you as quickly as possible!
WHAT IS YOUR RETURNS POLICY?
We're unable to accept returns for our products, but if your jars were broken in transit please contact us and we will replace it. Our policy is subject to goods sold by PeelsNutButter directly to you, with not via third party sales. If you are unsatisfied with the product do drop us an email at reachus@peelsnutbutter.in
I RECEIVED THE WRONG ORDER, WHAT NOW?
Sheesh apologies! Please get in touch with us straightaway via Whatsapp 9008059750.
WE’D LIKE TO HAVE YOU ON THE COVER OF VOGUE MAGAZINE, HOW DO WE REACH THE RIGHT PERSON AT PEELSNUTBUTTER?
Ha! For all media and/or press inquiries please call us at 9008059750.
For all other general inquiries please email us at reachus@peelsnutbutter.in
PRODUCT
ARE YOUR NUT BUTTERS SUGAR FREE?
We carry a range of unsweetened butters which are totally free from added sugars. Our other butters contain minimal raw wild honey, a natural unrefined sweetener.
ARE YOUR NUT BUTTERS VEGAN?
We have three vegan friendly Nut Butters, housed under the tab Unsweetened Butters.
ARE YOUR NUT BUTTERS DAIRY FREE?
Yes, all of our nut butters are 100% dairy free.
ARE YOUR NUT BUTTERS GLUTEN-FREE?
Yes, all our nut butters are gluten free. We don’t add gluten containing ingredients to our butters, however as some ingredients we handle may have come into contact with gluten at supplier facilities, we can’t guarantee there has been no cross-contamination.
ARE YOUR NUT BUTTERS SOY FREE?
Yes, all of our nut butters are soy free.
I OPEN MY JAR AND SAW OIL ON TOP OF MY NUT BUTTER?
What you see is natural nut oil separation. Because we don’t add any nasty additives to our nut butter(think gut inflaming preservatives and emulsifiers which you see as codes on your ingredient list) it’s natural peanut or almond oil separates over time. Don’t worry, this is the good stuff! Just give it a strong stir all the way to the bottom and you’re good to go!
Here’s a tip - Store your jar upside down to reverse the typical direction of oil separation. Make sure the lid is on nice and tight. Please note that this tip will not prevent natural oil separation, but will make stirring a tad easier. Little effort for some delicious Nut Butter!
I CAN’T SEEM TO TASTE THE COCONUT, NIBS, VANILLA, ETC IN MY JAR OF NUT BUTTER, WHY SO?
Our nut butters are natural products. We don’t use artificial “flavouring” that blends and permeates the entire jar, but rather use real whole ingredients. Over time, some of these can sink to the bottom. Just give your nut butter a good strong stir all the way to the bottom of the jar to remix all it’s goodness.
MY BUTTER HAD A SLIGHTLY DIFFERENT COLOUR TO IT THE LAST TIME.
We roast in 5kg batches - yes very small batches! This ensures our product is always super fresh. We focus on precision roasting but at times, naturally occurring nut oil percentages vary in the raw material we procure and this is a contributing factor to the colour of the final roast. Minute colour unevenness is not a fault but a beautiful characteristic of small batch natural nut butter. Every jar at PeelsNutButter goes through stringent quality checks.
MY JAR LOOKS NOT QUITE FULL AND I SEE BUBBLES IN IT?
Each of our jars are filled and accurately weighed, by hand keeping a space between the cap and the filling line. During their journey from our whipping kitchen to your home, these are turned upside down multiple times. Given we add no emulsifiers (the unnecessary commercial nut butter binding stuff) this pocket of air at the top of the jar is bound to travel creating those odd bubbles or creating a hole like dent through your butter. A light tap on a table top will allow these bubbles to break. Always give your butter a good strong stir all the way to the bottom, to make your nut butter look pretty again!
Rest assured and this is our promise, no jar leaves our kitchens without meeting our strict quality control standards.
HOW LONG WILL MY NUT BUTTER KEEP FROM DATE OF MANUFACTURE
Tight lids and cool places will keep your Nut Butter fresh almost indefinitely as heat and oxygen accelerate the staling process. The best by date is your guide to eating the Nut Butter at its prime in terms of flavour and freshness and by no means is harmful past this date. Our recommendation consume your nut butter 3 months from date of manufacture (easy peasy) for its absolute best.
IS THE BRAND CERTIFIED ORGANIC?
No we are not certified organic, but will be working towards this. However in saying so all our ingredients but our Almonds are sourced locally from certified organic suppliers. More about our individual ingredients below
WHERE DO YOU SOURCE YOUR INGREDIENTS FROM?
Peanuts – Our delicious Ecocert organic peanuts are sourced from in and around the Karnataka and Andra Pradesh groundnut growing belt.
Almonds – We use almonds sourced from California.
Dried Coconut – We get fresh coconuts, dry them in-house from a beautiful old homestead. Located 25kms south of Bangalore, Plougher&Pig has been chemical spray free the last 47 years of its farming.
Honey – Our wild honey comes from bee keepers along the western ghats and we are proud to source this from Honey&Spice. These guys do some phenomenal work with tribal bee keepers across India. What we love about their natural honey is that it has different tastes, flavour and benefits depending on the location of harvest and the flora of the region. Non uniformity is a good sign of all natural! More about their honey here https://honeyandspice.in/pages/our-story
Dark Chocolate – Our beautiful Sihi 70% and 85% dark chocolate comes from single origin cacao grown in the Kerala and Chikkamangalore belt. Sihi chocolatiers takes extra care to source cocoa that exceeds the Fair Trade standards. We often have to stop ourselves from eating this chocolate whole and raw!
Cocoa Nibs – Our organic cocoa nibs come from MasonandCo. in Auroville. Certified organic by bodies in India, USA and the EU the company source their cocoa directly from small farms in South India working on a bean to bar model.
Jaggery - We source organic jaggery from Navadarshanam. A small community in rural Tamil Nadu focused on working in harmony with nature to restore ecological balance. More about them here http://navadarshanam.org/who-we-are/
MY BUTTER SEEMS RUNNY UNLIKE THICK STORE BOUGHT NUT BUTTER, WHY?
Our nut butters do not have added oil. Peanuts and Almonds are rich in healthy fats and are high in their natural oil content. Store bought butters add additional oils, such as palm oil, coconut oil, peanut oil or what’s worse heart clogging hydrogenated oil. The added oils basically act like stabilisers solidifying the butter ensuring the oils do not separate from the paste, making it much thicker and firmer. As we don’t add stabilising oils, you’ll find naturally occurring oils in the nut butters surface to the top - a good strong stir and you are good to go! This is great sign, that your butter is 100% All Natural. We use the highest quality nuts, precision roast them in small batches then mill them whisking in large amounts of air, bringing Nut Butter to its creamiest best.
PACKAGING
I SEE GLASS JARS, SHOULD I WORRY MY PARCEL WILL BE WRAPPED IN BUBBLE WRAP?
Nope, don’t fret. We have designed a fully recyclable, 99.9% break proof (bottle - hugging - non - virgin) cardboard packaging. No crazy earth destroying bubble wrap to get our nut butter goodness to reach you. As a business we believe we all have an impact if we are living, to keep that to a minimum is our motto.
For any other queries, shoot us an email at reachus@peelsnutbutter.in